Terms of Service

By visiting tailtownpet.com or placing an order, you agree to these Terms of Service. If you do not agree with any part of these terms, please do not use our store. We may update these terms at any time — continued use of the site means you accept the updated version.

We work hard to describe our products as accurately as possible, but we don’t guarantee that descriptions, colors, or other details are completely error-free. All products are subject to availability and we may limit or cancel quantities purchased per person or per order at our discretion.

All prices are listed in USD unless otherwise noted and may change without notice. We reserve the right to refuse or cancel any order, including in the event of a pricing error or suspected fraud.

Payment is collected at checkout through our secure payment providers. By placing an order, you confirm that the payment method you use is yours and that you have sufficient funds to complete the purchase.

Shipping times and costs are shown at checkout and depend on your location and the carrier’s service. Once your order ships, delivery is handled by the carrier — we’re not responsible for delays caused by customs, weather, or other circumstances outside our control. See our Shipping Policy for full details.

Eligible items can be returned within 30 days of delivery. Please review our Refund Policy for the full terms, including condition requirements, non-returnable items, and instructions for starting a return.

All content on this site — including the TailTown Pet name and logo, product photos, graphics, text, and site design — is owned by TailTown Pet or our partners and is protected by copyright and trademark laws. You may not copy, reproduce, or use any of our content for commercial purposes without our written permission.

Our products are designed for general pet care and enjoyment. Always supervise your pet when introducing a new toy, accessory, treat, or piece of equipment, and discontinue use if anything appears damaged or unsafe. TailTown Pet is not liable for injury or damage caused by misuse of our products.

To the fullest extent permitted by law, TailTown Pet, its directors, employees, and affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of the site or any product purchased through it. Our total liability for any claim related to an order is limited to the amount you paid for that order.

These Terms are governed by the laws of the jurisdiction in which TailTown Pet operates, without regard to its conflict of law principles. Any dispute related to these Terms or your use of the site will be resolved exclusively in the courts of that jurisdiction.