Privacy Policy

When you shop with us or browse our site, we may collect:

• Order information — name, shipping and billing address, email, phone number, and the items you purchase.
• Payment details — processed securely by our payment providers (Shopify Payments, Stripe, PayPal). We never see or store your full card number.
• Account information — if you create an account, your login email and any preferences you save.
• Device & usage data — IP address, browser type, pages visited, and referring site, collected automatically to keep the store running smoothly.

We use the information we collect to:

• Process and ship your orders, and send order confirmations and updates
• Provide customer support and respond to your questions
• Send marketing emails about new products or promotions (only if you opt in)
• Improve our store, products, and shopping experience
• Detect, prevent, and address fraud or technical issues
• Comply with legal obligations

We use cookies and similar technologies to remember your cart, keep you signed in, and understand how visitors use our site. You can disable cookies in your browser settings, but some parts of the store — like checkout — may not work properly without them.

We never sell your personal information. We only share it with trusted partners who help us run the store, including:

• Shopify, which powers our storefront and checkout
• Payment processors (Shopify Payments, Stripe, PayPal)
• Shipping carriers to deliver your order
• Email and analytics tools that help us communicate and improve the site

We may also disclose information if required by law, or to protect the rights, safety, or property of TailTown Pet, our customers, or others.

Our store uses HTTPS encryption end-to-end, and payment information is handled by PCI-compliant processors. While no method of transmission over the internet is 100% secure, we work hard to protect your information using industry-standard safeguards.

Depending on where you live (including the EU under GDPR and California under CCPA), you may have the right to:

• Access the personal information we hold about you
• Request that we correct or delete your information
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, email us at support@tailtownpet.com. We’ll respond within 30 days.

Our store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we’ll delete it.

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. When we do, we’ll update the “Last updated” date below. Material changes will be communicated through our site or by email.